Q: Can I cancel my order after I’ve made a purchase on the website? A: Yes, you can cancel your order within 23 hours of purchase. If you decide to cancel, please contact us immediately. We will process your cancellation and issue a refund as long as your order has not been shipped. If the item has already been shipped, a returns process is necessary for a refund once the item reaches you.
Q: What types of payment do you accept? A: We accept all standard payments including Visa, Mastercard, and American Express.
Q: What should I do if my order arrives damaged? A: If your order arrives damaged or broken, please reach out to us within the first 7 days of receipt. We offer the option of a full refund or reshipment for damaged orders.
Q: Where do you ship from? A: Our products are shipped from fulfillment centers in the United States, Eastern Asia, and Western Europe. They are carefully packaged to ensure they arrive in perfect condition. If an item is out of stock in your nearest location, we will ship it directly from our production line. The delivery times will remain as indicated on our shipping page.